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Frequently Asked Questions

Frequently Asked Questions What is the difference between brand name and generic medications?
Is a prescription required?
Is there a limit to how much I can buy?
How do I pay for my order?
Are all drugs available from Health Matters International?
Do I get charged a shipping charge for each prescription?
How long will it take to get my medications?

Q: What is the difference between Brand and Generic Medications?
A: A generic drugs is the exact same or a copy of the brand name drug in dosage, safety, strength, quality, performance and intended use..
A: Price of generic drugs are much cheaper for the exact same product.
A: Pharmaceutical Brand Name companies have huge investment costs that they must recover so they increase the price of drugs to compensate.
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Q: Is a prescription required?
A: Yes a valid prescription from a licensed physician is required for all prescription medications that will be ordered.
A: The prescription MUST be faxed to Health Matters International before the order can be shipped.
A: Prescription must be in the English language ONLY.
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Q: Is there a limit to how much I can order?
A: Yes, you can only order up to a three month or 90 day supply or each prescription. Limits on days supply dispensed for controlled substances may apply, based on individual physician directives for each prescription.
A: It is important to make sure your doctor adds three refills to your prescription so that we can use the same prescription for your refills (9 months).
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Q: How do I pay for my order?
A: We accept Visa, MasterCard.
A: Payment will be collected when order is placed.
A: All prices are in USD and your credit card will be charged accordingly.
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Q: Are all medications available from Health Matters International?
A: Not all prescription medications are available.
A: Please email or contact Health Matters International if you do not see a medication you are looking for.
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Q: Do I get charged a shipping charge for each prescription?
A: No, one shipping charge will be processed per ORDER per country, not per prescription.
A: Multiple orders going to the same address will only be charged one shipping charge.
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Q: How long will it take to receive my order?
A: Your order will be shipped right to your door in approximately 3-5 business days.
A: Health Matters International recommends placing orders 30 days in advance to ensure you do not run out of any medications.
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