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Health Matters International Policies

Shipping Policy | Prescriptions Policy | Controlled Substances Policy | Return Policy | Currency Policy | Language Policy

Our Polices - shiping, prescriptions, substanceShipping Policy
    1. All orders will be shipped within 48 business hours from
        receiving them in full. You should receive your order at your home 
        address within approximately 3-5 business days. We
        recommend placing your order 30 days in advance to avoid
        running short of your medications.
    2. There will be a shipping charge added to your order.
    3. Multiple orders going to the same address will only be charged one         shipping charge.

Prescriptions Policy
    1. A valid prescription from a licensed physician must be obtained
        prior to ordering any prescription medications. ALL prescriptions
        must be written in the English language and FAXED from the
        physicians office.
We recommend the prescriptions include
        3 refills to prevent getting a new prescription  every time you order.
    2. Health Matters International will only send out a maximum of 90
        day supply for each prescription for personal use ONLY.
    3. For medications ordered from our US pharmacy, original prescriptions must be mailed tothe pharmacy or faxed from the prescribing doctor's office. The prescribing doctor can also callthe pharmacy directly to authorize prescriptions by phone. Prescriptions faxed by any source otherthan the prescribing doctor's office cannot be accepted by law.

                              Health Matters International US
                              P.O. Box 5227
                              Lakeland, Florida 33807
                              Fax: 1-866-453-0909
                            
  Phone: 1-888-462-457

Return Policy
    Pharmacies are prevented by law from accepting returns of any
    medication for use or re-use. We are sorry but we cannot accept any
    returned medication by law.

Currency Policy
    ALL prices are in US dollars. We accept Visa and MasterCard. All
    payments must be received before shipping any order. Payment takes place on-line when completing an order.

Language Policy
    1. Customer Service Representatives and Operators at Health Matters International are English speaking ONLY.
    2. ALL prescriptions must be written in the English Language.

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