Shipping Policy | Prescriptions Policy | Controlled Substances Policy | Return Policy | Currency Policy | Language Policy
Shipping Policy
1. All orders will be shipped within
72 business hours from
receiving them in full. You should
receive your order at your home
address within approximately 10-15 business days depending on
the International Pharmacy you placed your order with. We
recommend placing your order 30 days in advance to avoid
running short of your medications.
2. There will be a shipping charge added to your order. The amount
will be dependant on the countries you chose to order from. Some
countries such as India, Australia and New Zealand
offer FREE SHIPPING.
3. Multiple orders going to the same address will only be charged one
shipping charge per country. Example: if a husband and wife
are both placing orders from the same address there will only
be one shipping charge for any one country that we are
shipping
from.
Prescriptions Policy
1. A valid prescription from a licensed physician must be obtained
prior to ordering any prescription medications. ALL prescriptions
must be written in the English language. We recommend the
prescriptions include 3 refills to prevent getting a new prescription
every time you order.
2. Health Matters International will only send out a maximum of 90
day supply for each prescription for personal use ONLY.
3. For medications ordered from
outside the US: original
prescriptions must be faxed or mailed to Health Matters International
at:
Health Matters International
Suite #212-1935-32nd Ave NE
Calgary, Alberta, Canada
T2E 7C8
Fax:
1-866-453-0909
4. For
medications ordered from our US pharmacy, original prescriptions must
be mailed to the pharmacy or faxed from the prescribing doctor’s office. The
prescribing doctor can also call the pharmacy directly to authorize prescriptions by phone.
Prescriptions faxed by any source other than the prescribing doctor’s office cannot be accepted by law.
Health Matters International US P.O. Box 5227 Lakeland, Florida 33807 Fax: 863-709-0030 Phone: 1-888-462-4579
Controlled Substances Policy
1. We will only ship controlled substances to USA customers and ONLY from our USA Pharmacy.
2. No controlled substances, banned substances or narcotics will be shipped to any other country except for
USA customers ordering from our USA Pharmacy.
Return Policy
Pharmacies are prevented by law from accepting returns of any medication for use or re-use. We are sorry but we
cannot accept any returned medication by law.
Currency Policy
ALL prices are in US dollars. We accept Visa
and MasterCard.
All payments must be received before shipping any order. Payment takes place on-line when completing an order.
Language Policy
1. Customer Service Representatives and Operators at Health Matters International are English speaking ONLY.
2. ALL prescriptions must be written in the English Language.
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