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Health Matters International Policies

Shipping Policy | Prescriptions Policy | Controlled Substances Policy | Return Policy | Currency Policy | Language Policy

Shipping Policy
1. All orders will be shipped within 72 business hours from receiving them in full. You should receive your order at your home address within approximately 10-15 business days depending on  the International Pharmacy you placed your order with. We recommend placing your order 30 days in advance to avoid running short of your medications.

2. There will be a shipping charge added to your order. The amount will be dependant on the countries you chose to order from. Some countries such as India, Australia and New Zealand offer FREE SHIPPING.

3. Multiple orders going to the same address will only be charged one shipping charge per country. Example: if a husband and wife are both placing orders from the same address there will only be one shipping charge for any one country that we are shipping from.

Prescriptions Policy
1. A valid prescription from a licensed physician must be obtained prior to ordering any prescription medications. ALL prescriptions must be written in the English language. We recommend the prescriptions include 3 refills to prevent getting a new prescription every time you order.

2. Health Matters International will only send out a maximum of 90 day supply for each prescription for personal use ONLY.

3. For medications ordered from outside the US: original prescriptions must be faxed or mailed to Health Matters International at:

Health Matters International
Suite 212 - 1935-32nd Ave NE
Calgary, Alberta Canada T2E 7C8
Fax: 1-866-453-0909

4. For medications ordered from our US pharmacy, original prescriptions must be mailed to the pharmacy or faxed from the prescribing doctor’s office. The prescribing doctor can also call the pharmacy directly to authorize prescriptions by phone. Prescriptions faxed by any source other than the prescribing doctor’s office cannot be accepted by law.

Mail prescription to:

Health Matters International US
Suite #212, 1935-32nd Ave NE
Calgary, Alberta Canada
T2E 7C8

DOCTORS OFFICE fax prescription to 1-866-453-0909

Controlled Substances Policy
We will only ship controlled substances to USA customers and ONLY from our USA Pharmacy.

No controlled substances, banned substances or narcotics will be shipped to any other country except for USA customers ordering from our USA Pharmacy.

Return Policy
Pharmacies are prevented by law from accepting returns of any medication for use or re-use. We are sorry but we cannot accept any returned medication by law.

Currency Policy
ALL prices are in US dollars. We accept Visa and MasterCard.

All payments must be received before shipping any order. Payment takes place on-line when completing an order.

Language Policy
Customer Service Representatives and Operators at Health Matters International are English speaking ONLY.

ALL prescriptions must be written in the English Language.

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