Shipping Policy | Prescriptions Policy | Controlled Substances Policy | Return Policy | Currency Policy | Language Policy
 Shipping Policy
1. All orders will be shipped within 48 hours from receiving them in
full. You should receive your order at your home address within
approximately 10-15 business days depending on the
International Pharmacy you placed your order with. We
recommend placing your order 30 days in advance to avoid
running short of your medications.
2. There will be a shipping charge added to your order. The amount
will be dependant on the countries you chose to order from. Some
countries such as India, Germany, Fiji, Australia and New Zealand
offer FREE SHIPPING.
3. Multiple orders going to the same address will only be charged one
shipping charge per country. Example: if a husband and wife
are both placing orders from the same address there will only
be one shipping charge for any one country that we are
shipping
from.
Prescriptions Policy
1. A valid prescription from a licensed physician must be obtained
prior to ordering any prescription medications. ALL prescriptions
must be written in the English language. We recommend the
prescriptions include 3 refills to prevent getting a new prescription
every time you order.
2. Health Matters International will only send out a maximum of 90
day supply for each prescription for personal use ONLY.
3. Original prescriptions must be first faxed then mailed to Health
Matters International at:
Health Matters International
Suite #212-1935-32nd Ave NE
Calgary, Alberta, Canada
T2E 7C8
Fax: 1-866-205-8854
For medications being shipped from Health Matters US pharmacy,
faxes can only be accepted from a physician’s office.
US Pharmacies cannot dispense medications from a
prescriptions faxed by any source other than the
prescribing physician’s office.
Controlled Substances Policy
1. We will only ship controlled substances to USA customers and ONLY from our USA Pharmacy.
2. No controlled substances, banned substances or narcotics will be shipped to any other country except for
USA customers ordering from our USA Pharmacy.
Return Policy
Pharmacies are prevented by law from accepting returns for use or re-use of any medications. We are sorry but
we
cannot accept any returns of medication by law.
Currency Policy
ALL prices are in US dollar. We accept Visa, Mastercard, and American Express (Ex-US Only].
All payments must be received before shipping any order. Payment takes place online when completing an order.
Language Policy
1. Customer Service Representatives and Operators at Health Matters International are English speaking ONLY.
2. ALL prescriptions must be written in the English Language.
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