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Health Matters International Policies

Shipping Policy | Prescriptions Policy | Controlled Substances Policy | Return Policy | Currency Policy | Language Policy

Our Polices - shiping, prescriptions, substanceShipping Policy
    1. All orders will be shipped within 72 business hours from
        receiving them in full. You should receive your order at your home 
        address within approximately 10-15 business days depending on 
        the International Pharmacy you placed your order with. We
        recommend placing your order 30 days in advance to avoid
        running short of your medications.
    2. There will be a shipping charge added to your order. The amount
        will be dependant on the countries you chose to order from. Some
        countries such as India, Australia and New Zealand
        offer FREE SHIPPING.
    3. Multiple orders going to the same address will only be charged one
        shipping charge per country. Example: if a husband and wife
        are both placing orders from the same address there will only
        be one shipping charge for any one country that we are
        shipping from.

Prescriptions Policy
    1. A valid prescription from a licensed physician must be obtained
        prior to ordering any prescription medications. ALL prescriptions
        must be written in the English language.
We recommend the
        prescriptions include 3 refills to prevent getting a new prescription
        every time you order.
    2. Health Matters International will only send out a maximum of 90
        day supply for each prescription for personal use ONLY.
    3. For medications ordered from outside the US: original   prescriptions must be faxed or mailed to Health Matters International at:

                              Health Matters International
                              Suite #212-1935-32nd Ave NE
                              Calgary, Alberta, Canada
                              T2E 7C8
                            
 Fax: 1-866-453-0909

4. For medications ordered from our US pharmacy, original prescriptions must be mailed to the pharmacy or faxed from the prescribing doctor’s office. The prescribing doctor can also call the pharmacy directly to authorize prescriptions by phone. Prescriptions faxed by any source other than the prescribing doctor’s office cannot be accepted by law.

Health Matters International US
P.O. Box 5227
Lakeland, Florida 33807
Fax: 863-709-0030
Phone: 1-888-462-4579

Controlled Substances Policy
    1. We will only ship controlled substances to USA customers and ONLY from our USA Pharmacy.
    2. No controlled substances, banned substances or narcotics will be shipped to any other country except for
        USA customers ordering from our USA Pharmacy.

Return Policy
    Pharmacies are prevented by law from accepting returns of any medication for use or re-use. We are sorry but we
    cannot accept any returned medication by law.

Currency Policy
    ALL prices are in US dollars. We accept Visa and MasterCard.
    All payments must be received before shipping any order. Payment takes place on-line when completing an order.

Language Policy
    1. Customer Service Representatives and Operators at Health Matters International are English speaking ONLY.
    2. ALL prescriptions must be written in the English Language.

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