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Shipping Policy |
Prescriptions Policy
| Controlled Substances Policy
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Return Policy |
Currency Policy |
Language Policy
Shipping Policy
1. All orders will be shipped within
72 business hours from receiving them in
full. You should receive your order at your home
address within approximately
10-15 business days depending on
the International Pharmacy you placed
your order with. We recommend placing your order 30 days in advance
to avoid running short of your medications.
2. There will be a shipping charge added to your order. The amount
will be dependant on the countries you chose to order from. Some
countries such as India, Australia and New Zealand
offer FREE SHIPPING.
3. Multiple orders going to the same address will only be charged
one shipping charge per country. Example:
if a husband and wife are both placing
orders from the same address there will only be one shipping charge
for any one country that we are shipping from.
Prescriptions Policy
1. A valid prescription from a licensed physician must be obtained
prior to ordering any prescription medications. ALL
prescriptions must be written in the English language.
We recommend the prescriptions include 3 refills to prevent getting
a new prescription every time you order.
2. Health Matters International will only send out a maximum of
90 day supply for each prescription for personal use ONLY.
3. For medications ordered from outside
the US: original prescriptions
must be faxed or mailed to Health Matters International at:
Health Matters International Suite 212 - 1935-32nd Ave NE Calgary, Alberta Canada T2E 7C8 Fax: 1-866-453-0909
4. For medications
ordered from our US pharmacy, original prescriptions must be mailed
to the pharmacy or faxed from the prescribing
doctor’s office. The prescribing doctor can also call
the pharmacy directly to authorize prescriptions by phone.
Prescriptions faxed by any source other
than the prescribing doctor’s office cannot be accepted by
law.
Mail prescription to:
Health Matters International US
Suite #212, 1935-32nd Ave NE
Calgary, Alberta Canada
T2E 7C8
DOCTORS OFFICE fax prescription to 1-866-453-0909
Controlled Substances Policy
We will only ship controlled substances to USA customers and ONLY
from our USA Pharmacy.
No controlled substances, banned substances or narcotics will be
shipped to any other country except for USA customers ordering from
our USA Pharmacy.
Return Policy
Pharmacies are prevented by law from accepting returns of any medication
for use or re-use. We are sorry but we cannot accept any returned
medication by law.
Currency Policy
ALL prices are in US dollars. We accept Visa
and MasterCard.
All payments must be received before shipping any order. Payment
takes place on-line when completing an order.
Language Policy
Customer Service Representatives and Operators at Health
Matters International are English speaking ONLY.
ALL prescriptions must be written in the English Language.
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