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Q: Why are Health Matters International prices so low?
A: One reason is price control. The Canadian and some other countries governments control how much pharmaceutical companies can charge for brand name products.
A: In the USA and some other countries the pharmaceutical companies can charge what the market will bear.
A: Patent laws are different depending on the country so generic prices come into effect with countries not having brand name patent laws.
A: On average, you will save 30-80% ordering your medications from Health Matters International.
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Q: What is the difference between Brand and Generic Medications?
A: A generic drugs is the exact same or a copy of the brand name drug in dosage, safety, strength, quality, performance and intended use.
A: Price of generic drugs are much cheaper for the exact same product.
A: Pharmaceutical Brand Name companies have huge investment costs that they must recover, so they increase the price of drugs to compensate.
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Q: Is a prescription required?
A: Yes a valid prescription from a licensed physician is required for all medications that will be ordered.
A: The prescription MUST be faxed to Health Matters International before the order can be shipped.
A: Prescription must be in the English language ONLY.
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Q: Is there a limit to how much I can order?
A: Yes, you can only order a three month or 90 day supply or each prescription.
A: It is important to make sure your doctor adds three refills to your prescription so that we can use the same prescription for your refills (9 months).
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Q: Will you accept my insurance?
A: Unfortunately, no. We are located in Canada and because of this we cannot accept any foreign insurance.
A: We will however provide you with a receipt that your insurance company may or may not accept.
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Q: Why can’t I buy Valium, Tylenol #3 or similar medications?
A: To apply with established standards or practice we are unable to ship any narcotic, banned or controlled substances except to US residents when shipped from our US pharmacy.
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Q: How do I pay for my order?
A: We accept Visa, Mastercard, American Express [Ex-US Only] and Discover Card.
A: Payment will be collected when order is placed.
A: All prices are in USD and your credit card will be charged accordingly.
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Q: How can you guarantee the quality of your International products?
A: The Canadian government as well as the other countries we ship from have [has] VERY strict requirements for the manufacturing dispensing of medications [in Canada]. [These requirements are very similar to the US requirements].
A: Many prescription medications are manufactured in one country and then just packaged by the manufacturer for sale in another.
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Q: Are all medications available from Health Matters International?
A: Not all prescription medications are available.
A: Most products are available from our International pharmacies however. A product search will confirm available medications.
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Q: Do I get charged a shipping charge for each prescription?
A: No, one shipping charge will be processed per ORDER per country, not per prescription.
A: Multiple order going to the same address will only be charged one shipping charge per country.
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Q: How long will it take to receive my order?
A: Your order will be shipped right to your door in approximately 10-15 business days.
A: Depending on the International Pharmacy you order from delivery times may vary.
A: Health Matters International recommends placing orders 30 days in advance to ensure you do not run out of any medications.
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Q: Which International Pharmacies are Health Matters International associated with?
A: Health Matters International has been shipping medications for clients from multiple pharmacies around the world for many years.
A: New Zealand, Italy, South Africa, UK, India, Canada, Germany, Australia and United States are among the locations dispensing for us.
A: All medications dispensed for clients are obtained from manufacturers with USFDA, Canadian HPB, UK or similar standard approvals to ensure the high quality of our products.
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